SHIPPING POLICIES
It takes 3-5 day in Egypt & 10-15 days worldwide for delivery
Orders are processed within 24 – 48 hours during business hours.
You can track your order via LOADBUGS
Free shipping for all orders above 3500 EGP within Egypt
Shipping cost will be automatically calculated for you at checkout
Please note Zenelle is not responsible for any import duty and customs.
Please get in touch if you have questions or concerns about your specific item. info@zenellebali.com
RETURN POLICIES
You can always contact us to request to Try before you Buy. This service is available in Egypt only and the charges (local courier fees) of this service is the responsibility of the customer
Changed your mind or the item didn't fit? No problem. You have 7 days from the day parcel was received to let us know and send it back.
Items must be returned unused, unwashed, unworn with original tags and in original packaging; simply in the same condition as you received them.
The return shipping cost is the responsibility of the customer.
SALE items cannot be returned
When returning an item, you should consider using a trackable shipping service, as we are not liable for lost packages.
Please get in touch if you have questions or concerns about your specific item. info@zenellebali.com