We ship worldwide
It takes around 10-15 days for delivery once dispatched **Pending any COVID-19 related delays
Orders are processed within 24 – 48 hours during business hours.
You can track your order via LOADBUGS
Free shipping for all orders above 2,500 EGP within Egypt
International orders over 3000 EGP, Zenelle takes care of your shipping cost! :)
Shipping cost will be automatically calculated for you at checkout
All International orders are posted with no insurance, so if your parcel goes missing unfortunately, we are not liable for it. We will have proof that it was posted and as we use a fully tracked postage company, we have not ever had a parcel go missing. Please advise if you would like to ensure your parcel at additional cost and we can organize this for you.
If the tracking information states that your item has been delivered but you have not received it, you must contact your local post office, depends on your shipping method. Zenelle is not responsible for packages that are lost, stolen or damaged.
Please note Zenelle is not responsible for any import duty and customs.
Please get in touch if you have questions or concerns about your specific item. firstname.lastname@example.org