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Refund policy


Zenelle accepts returns on unworn and unused items in their original condition and with all tags attached. We offer store credit or exchange on full priced items purchased online within 7 days of receipt of goods. To be eligible for a return, we require a receipt or proof of purchase and your item/s must be unused and in original condition/package. When returning an item, you should consider using a trackable shipping service, as we are not liable for lost packages. Zenelle is not responsible for the cost of return postage.

Please get in touch if you have questions or concerns about your specific item.